FAQ

ARE YOU HAVING SHOWS YET?

We’re reopen for socially-distant shows! Take a look at our Reopening Guidelines before you plan a visit.

I HAVE TICKETS TO A SHOW THAT WAS POSTPONED. CAN I USE MY TICKETS FOR THE RESCHEDULED SHOW?

Yes! All tickets for postponed shows will be valid for their rescheduled counterparts. No further action is required on your part to ensure your entry to the rescheduled show.

CAN I OBTAIN A REFUND INSTEAD?

For shows that have been postponed and have already announced a new date, refunds will be available for 30 days after the new date announcement.
For shows that have been postponed without a new date, please hold onto your tickets. You will receive an email notification once the show has been rescheduled with a new date. Refunds will be available for a 30 day window of time once the new date has been announced.
– Please contact boxoffice@z2ent.com for all refund requests.

HOW CAN I SELL MY TICKETS / TRANSFER MY TICKETS TO ANOTHER PERSON’S NAME?

If you purchased your tickets online, you can easily and securely transfer them to a friend or buyer via your Eventbrite account. Login to your account, select your order, select Transferable Tickets, send to the recipient. Learn more about this process here.

I BOUGHT A TICKET ONLINE FOR A SHOW THAT WAS CANCELED. HOW LONG WILL IT BE UNTIL I SEE MY REFUND?

When a show is canceled, all refunds are available at Point of Purchase. We will process online refunds within 2 to 3 business days. It may take up to 5 business days following this process to see the charge reversed on your bank statement.

WHY IS THERE A SERVICE CHARGE? AND WHAT IS THE TAX?

To cover the costs of ticketing software lease, ticket stock, credit card fees, telephone fees, computer hardware upgrades, box office salaries and other box office operating expenses. The admission tax is a City of Boulder tax (5% of ticket).

WHY CAN’T I BUY A TICKET ONLINE FOR TONIGHT’S SHOW?

If the ticket page says “off sale,” tickets are still available at the box office.  After show time, we are not able to provide them online to better serve people in person.  If a show says sold out, you can be assured we do not have any more tickets available.  

CAN YOU SCAN MY TICKET FROM MY PHONE?

Yes, as long as it and the barcode is clear.

CAN YOU CONFIRM A TICKET PURCHASED FROM ANOTHER OUTLET, SUCH AS CRAIGSLIST?

We can’t validate any ticket that is not bought directly from our official ticket page.

DO YOU HAVE A VIP?

Yes! The VIP Experience at the Boulder Theater gives you access to the best seats in the house. Our VIP Experience includes box seats, a personal cocktail server and premier entry to the event. The private box seats are located in the very first row of the balcony, directly in the middle with the clearest view of the stage and best sound. The box accommodates up to eight and includes a complimentary cocktail server to keep you out of the bar lines. Don’t want to stand in the line at the door? We’ve taken care of that too by moving you to the front of the line to enter the venue.
For more information & availability for specific shows, please email Daniel Mullen at daniel@z2ent.com.

WHERE CAN I PARK?

For up-to-date information on parking in downtown Boulder please click here. There is also three hour parking on surrounding residential streets.

WHAT TIME DO THE DOORS OPEN AND THE SHOW REALLY START?

Generally, doors open one hour prior to show time or, for movies, a half hour before the start of the film. We do our best to keep things on time as we know people make plans around the starting and ending times of events.

HOW CAN I GET MY BAND TO PLAY THE BOULDER THEATER?

For consideration, please send an email inquiry to bookingasst@z2ent.com including links to your social & web pages, contact info, and brief history of shows played in Boulder.

DO YOU HAVE A LOST AND FOUND?

Please call 303-998-9430 between 10am and 3PM OR the box office at 303-786-7030 between 3PM and 7PM. We make every effort to reunite our patrons with their lost items!

Is There a Coat Check Inside the Boulder Theater?
Coat check is available for some shows, but not all.  If it is a fully seated show we typically do not have coat check available.  It is best to check with the box office on the day of the event to see if we would have coat check.

ARE THERE INTERNSHIP OPPORTUNITIES AT THE BOULDER THEATER?

Yes! Z2 Entertainment is always on the look out for qualified interns for our marketing and production departments.
For consideration in the marketing internship program, please send a resume, cover letter and three references to christian@z2ent.com. Qualified candidates are 18+, available 10-15 hours each week, proficient in Microsoft Word, Excel – experience in graphic design programs and content management systems a plus, enjoy engaging on social media, possess office administrative skills (filing, copying, phone skills), are detail oriented, have reliable transportation, and (of course) are music lovers!

Z2 Entertainment’s production internship program is the only program of its kind and one of the most respected in the business. Our interns have gone on to become international touring engineers, lighting designers and tour managers, among other things. To apply, please contact Ella Stapp, productionasst@z2ent.com